Xiao Huizi and He Xiaoer

Chapter 374 Dealing with the Necklace Incident

When Mrs. Li saw Xu Zhihui coming out, she changed her arrogant attitude and felt much lower psychologically. Her face suddenly became embarrassed and she said with a fake smile: "Miss Xu...Xu, hello...hello." Xu Zhihui nodded and said calmly: "Mrs. Li, let's see how to deal with this." Mrs. Li remained silent.

Xu Zhihui picked up the necklace on the counter and examined it carefully. There was indeed a tiny crack on it. She touched it and found that the gemstone was very smooth, so there was no problem. She asked Li Qian to call the designer, quality control engineer and others over, and they went to the inner hall to discuss.

Xu Zhihui asked, "Manager Li, as far as I know, rubies are not so easy to crack, right?" Li Qian nodded and said, "That's right, Madam." Xu Zhihui raised her hand to the height of her chest and asked, "What if it falls from this height?" Li Qian said confidently, "Even from this height, it is not easy to crack."

Xu Zhihui turned around and asked everyone: "I want to hear the truth, what is the quality of our products?" The quality control engineer was the first to answer: "Madam, I can assure you that the quality must be excellent." Several people gave a unanimous affirmative answer.

Xu Zhihui had an idea in mind and believed in the attitude and professional ability of these colleagues. She nodded and said, "Okay, I'll handle it." Li Qian asked, "Madam, what are you going to do?" Xu Zhihui smiled and said, "This is the first credibility crisis we have encountered, and it is also an opportunity to prove ourselves."

At the opening of the new He's store, there were many media reporters and onlookers. Li Qian saw that the young lady was calm and composed, and she couldn't help but admire her. Several people returned to their original place. Mrs. Li began to be less worried and said, "Mrs. He, what do you think we should do? I still have one thing to say, please return the money..."

Xu Zhihui glanced at Mrs. Li, interrupted her, and said, "Mrs. Li, things have to be distinguished between right and wrong, and everything should be done with reason." She took the opportunity to announce to the crowd, "If it is proven that there is a problem with our product, the He Group will be unconditionally responsible. Reputation is much more important to the He Group than money."

Her words were so powerful that they were applauded by the audience. People thought that the products of the He Group have always been of excellent quality and have a good reputation.

Mrs. Li choked on the words, her face turned red, and she said, "You...how are you going to prove it?" As soon as these words came out, everyone started talking and waiting for Xu Zhihui to prove it.

Xu Zhihui was calm and said to the store manager, "Bring out three new necklaces." The clerk immediately took out three necklace boxes and placed them on the counter. The store manager picked up one and handed it to her. Xu Zhihui opened the box and looked at it carefully, then compared it with Mrs. Li's necklace, but couldn't tell the difference at first.

She asked Li Qian, the designer, the quality control engineer, the store manager, and the clerk to compare them one by one. Li Qian and the quality control engineer carefully checked them. They looked at each other and thought of something at the same time. The quality control engineer nodded. Li Qian put down the necklace and winked at Xu Zhihui.

Xu Zhihui walked aside with her, and Li Qian whispered, "Young Madam, I suspect the one in Mrs. Li's hand is a defective one." Xu Zhihui asked, "Are you sure?" Li Qian said, "I'm not completely sure yet, I'll check it later." Then she said, "The defective products were either destroyed or digested internally by employees. I don't know why they leaked out. And this defective product is in very good condition, and the difference from the original one is very subtle."

Xu Zhihui nodded and said, "Okay." Then he asked, "Can you confirm that the three new ones are genuine?" Li Qian said affirmatively, "Yes, they are all genuine." Xu Zhihui said again, "Very good."

When they came back, they heard Mrs. Li yelling again, "Mrs. He, where is your proof?" Xu Zhihui said, "It will be soon, no rush." ​​She took out a new necklace from the box, held it up and said, "Look, everyone, this necklace was just taken out of the cabinet." Several wealthy ladies came over to take a look and said repeatedly, "Yes, yes, Mrs. He just took this one out of her hand."

Xu Zhihui smiled slightly, held the necklace to her chest level, and suddenly let go. Before anyone could scream, the necklace fell to the ground with a "pop". After the sound, everyone screamed in astonishment: "Oh my."

Xu Zhihui said calmly, "Come, check if the necklace is broken?" Everyone finally understood how Mrs. He proved it. Xu Zhihui picked up the necklace, took a look at it confidently, held it up high, and said, "Look, there is no crack at all."

Several wealthy ladies went up to check first, and said in surprise and joy: "Oh, it's not broken, not broken at all. It's in great condition." Then others came up to check, and all said in unison: "It's not broken, it's not broken."

Xu Zhihui took it to Mrs. Li and said, "Mrs. Li, take a look." Mrs. Li looked at it several times before she said awkwardly, "It's... it's not broken." But she said unwillingly, "That... that's because I was lucky that it didn't break."

Xu Zhihui sneered, expecting her to say that. She returned the necklace to the store manager, took out the second one from another box, and dropped it on the ground again. Mrs. He was so confident that the onlookers were sweating. If she dropped it this way, there would be no guarantee that there would be no accidents. Wouldn't she be slapping herself in the face?

Xu Zhihui asked everyone to check again, and the answer was the same as last time: "No flowers, not a single flower." Xu Zhihui continued to pick up the third one and dropped it on the ground in the same way. When the result came out, everyone applauded and cheered in unison: "No flowers, not a single flower."

Xu Zhihui said loudly: "Everyone has seen that I broke three pieces in a row and there was no damage at all. This proves that our quality is very good."

Xu Qianrou watched from the side and admired the courage of this "sister". Thinking of this move to turn defeat into victory, she took the opportunity to promote He's Jewelry and immediately applauded, "That's right, He's products are always trustworthy." The crowd responded, "Yes, yes."

Mrs. Li looked very unhappy, and murmured, "Then...then why did my necklace break? How...how do you explain it?"

Xu Zhihui used both kindness and force at this moment, saying: "Mrs. Li, first of all, you dropped the necklace by yourself, so you are responsible for it. Secondly, there is no problem with the quality of the necklace, so the responsibility is not ours. Right?" Under the gaze of everyone, Mrs. Li was suddenly speechless and had no choice but to nod in agreement.

Xu Zhihui said slowly, "He's Jewelry just opened today, and we are very happy. We don't want to embarrass any of our customers. Mrs. Li, I promise to help you repair the necklace, and you can also exchange it for a new one at a certain discount."

Mrs. Li thought about it and could only accept it, so she nodded. Xu Zhihui put her necklace back into the box and said, "Leave this necklace with me for now. I will give you a solution that everyone is satisfied with within three days. What do you think?" Mrs. Li nodded and said, "Okay."

Xu Zhihui turned to the crowd and said, "Dear customers, I'm sorry to have wasted your time. Thank you for your support and please continue to shop around." The crowd said okay and dispersed.

The necklace controversy came to a temporary end, and Li Qian, the designer, quality control engineer, store manager and clerk present all breathed a sigh of relief.

Li Qian thought, "Young Madam has taken a big risk. If the necklace has any pattern, He's Jewelry will immediately be in a passive position and may be criticized." But she really admired Young Madam and couldn't help but sigh, "Young Madam, you are really courageous." Everyone said yes. Xu Zhihui smiled and said, "That's because I trust you. You give me the confidence." Everyone was delighted to get such trust from Young Madam.

Xu Zhihui pondered: "We need to find out as soon as possible how the defective products came out? Who did it? Which link went wrong?" He sneered secretly and thought: "I'm afraid it's Li Songling again. This little trick is too low-level." He turned around and said a few words to Li Qian, asking her to pay attention to the department employees. Li Qian naturally understood the key point and ensured that the investigation was thorough.

After everyone left, Xu Qianrou asked her, "What if it breaks?" Xu Zhihui suddenly smiled, "I didn't think about it just now." Xu Qianrou followed with a laugh. Xu Zhihui said leisurely, "If it breaks, we can only face it." Xu Qianrou nodded. This kind of thing has also happened in the Xu Group. Xu Zhihui suddenly said, "It doesn't matter if you fail, just stand up again, and stand higher." Xu Qianrou smiled and said, "Yes."

Xu Zhihui stood there and watched for a while. The customers were not affected by the necklace incident, and the store continued to be bustling. The gold counter had the most people around, and everyone went there for the discounts. Suddenly, the crowd started to make a fuss again.

Some people took the lead and shouted: "Why do we have to limit purchases?" Others followed suit and said: "Yes, do we have to limit purchases if there are discounts?"